Privacy Policy
TLC DME ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, https://tlcdme.com/ (the "Site"), or engage with our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Identifiable Information (PII)
When you contact us, request a product, or use our services, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth (if required for orders or insurance)
- Insurance details (if applicable)
- Medical prescriptions or physician referrals (for DME orders)
- Any other information voluntarily provided
b. Non-Personal Data (Automatically Collected)
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and tracking data
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill DME orders.
- To verify insurance coverage and eligibility.
- To coordinate with healthcare providers if necessary.
- To respond to inquiries and customer service requests.
- To comply with legal and healthcare regulations, including HIPAA.
- To analyze website traffic and improve user experience.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with:
- Healthcare providers or insurance companies, as required for processing DME orders.
- Service providers assisting in website hosting, order fulfillment, or customer support.
- Legal authorities when required by law, including HIPAA compliance.
4. Data Security
We implement reasonable security measures to protect your data. However, no online transmission or storage is 100% secure.
5. Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:
- Access, update, or delete your personal data.
- Opt-out of marketing communications.
- Request a copy of your medical records related to DME orders (subject to applicable laws).
To exercise these rights, contact us at cs@tlcdme.com.
6. HIPAA Compliance
As a Durable Medical Equipment (DME) provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect patient health information. If you have questions about how your medical records are handled, please contact us.
7. Cookies & Tracking Technologies
We use cookies to enhance website functionality. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.
9. Updates to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
10. Contact Us
For any privacy-related questions, contact us at:
TLC DME
cs@tlcdme.com
8885218522